Vehicle topics

Purchase

  • How do I purchase the Ather 450X?

    You would first need to reserve one by making a pre-order with a fully refundable ₹2500. Your order would then be created. Depending on your order’s sequence in the queue and our delivery schedule, you will be notified via email or call whenever your order is ready for purchase completion. The pre-order token money will be adjusted against the final amount you pay to complete your purchase.

  • I pre-ordered the Ather 450X before the official product unveil on 28th January 2020 and I am eligible to get the Collector’s Edition. When can I see the design of the Collector’s Edition?

    We have unveiled the Collector’s Edition. It’s now called Series 1 and you can check it out here. For questions about Collector’s Edition, refer to the section on Collector’s Edition here in the FAQ section. If you are eligible but don't wish to opt for the Collector's Edition 450X, you can go for one of the three color options - green, grey, white.

    Additionally, all the customers who are eligible for the Collector's Edition Ather 450X will get 1 year of free servicing

  • In which cities will Ather 450X be delivered?

    We’ve confirmed 11 cities so far - Bengaluru, Chennai, Hyderabad, Delhi, Mumbai, Pune, Kochi, Kozhikode, Kolkata, Ahmedabad, Coimbatore. We’ve also announced the timeline to start deliveries in these cities. More the latest updates about the confirmed cities and timelines, visit the Ather 450X web page.

  • Do you have a city-wise list of locations where your retail showrooms are located to test ride the Ather 450X?

    Our experience centers are currently located in Bengaluru (Ather Space, Indiranagar) and Chennai (Ather Space, Nungambakkam). We will reveal details about our experience centers / retail showrooms in other cities soon. Our website will be updated to carry the coordinates and other details of these experience centers as and when we confirm them. However, even before that, test rides will be available at other locations in confirmed cities. Sign up for a test ride and we’ll keep you posted.

  • Would Ather be selling directly to the customers in all the cities?

    We will sell directly to the customer in Bengaluru and Chennai only. In the other cities, we will sell through our dealer partners. The details of our dealer partners will be available on our website as and when we confirm them. For purchase related queries in cities other than Bengaluru and Chennai, we recommend customers to get in touch with our dealer partner.

  • How do I check the status of my order?

    Once you’ve pre-ordered, you can activate your Ather account by signing up through this link. All details about your order will be available on this dashboard. Please note that you will have to use the same email ID and phone number that you used to pre-order when you sign up

  • I preordered via CRED using my CRED coins. I haven’t received any details about my order ID and can’t find it when I login to my account through the website. How can I get this information?

    If you pre-ordered by burning your CRED coins, you should have received emails from us with a Typeform asking for your KYC details which are essential to create your order. It’s essential for you to fill this up If you haven’t received any email, please write to us with details about the email ID/phone number linked to your CRED account. As for your order ID, we are in the process of creating them. We will notify you in due course.

  • Will I get a FAME II subsidy on purchasing the vehicle?

    Yes, Ather 450X is FAME II compliant and is eligible for a subsidy of ~₹29000. This amount has already been applied to compute the ex-showroom price communicated on the website. Additionally, Ather 450X will also be eligible for state government subsidies pertaining to electric vehicles. For instance, in Delhi, an additional subsidy of ~₹14500 will be applicable

  • Is the ex-showroom price inclusive of FAME II subsidy or exclusive of FAME II subsidy?

    The ex-showroom price communicated on the website is inclusive of FAME II subsidy, other subsidies applicable, and GST. It does not include registration fees, road tax, and insurance

  • Do you offer loan and lease options for Ather 450X?

    Yes, we have two loan partners - Hero Fincorp Ltd and IDFC who will help finance your purchase in all cities, and we’re in talks to on-board more partners. We will partner with Autovert to offer lease across all cities. Details available on our website

  • When you unveiled Ather 450X in January 2020, you announced a new battery subscription model to own Ather 450X or Ather 450 Plus. Is it being offered? What are the details?

    The battery subscription plan is not being offered now. With the onset of COVID and the prevailing economic conditions, financing partners, who we were in talks with to enable leasing the battery, don’t have the ability to support new business models. Further, the government is issuing clarifications around selling the battery separately without the scooter, and this now requires fresh work with our partners. Continuing to work towards enabling this meant that we’d have had to push delivery timelines for Ather 450X and that’s something we decided to not mess with. It’s also true that the response to the product wasn’t overwhelming, and there’s resistance to perpetual payments and partial ownership. Hence, we're pulling the plug on this for now.

  • Can I switch from Ather 450 Plus to Ather 450X later by paying the difference amount?

    Currently, we don't have the operational capability to enable an upgrade from Ather 450 Plus and Ather 450X.

  • When will the smart bluetooth helmet, performance tyres, and TPMS (announced during the official unveil of Ather 450X) be available for purchase? What’ll their price be?

    We are expecting to make these available for purchase from Apr 2021. We will announce the price of these accessories when we’ve finalized them.

  • I would like to buy more than one scooter from my pre-order registration, is it possible?

    For every scooter, you need to make a pre-order separately. We haven't placed any restriction on the number of pre-orders per person. However, do note that any person can only avail the FAME II subsidy once since it’s linked to one’s Aadhaar ID.

  • My pre-order was made in a different name, I want to purchase the vehicle in a different name, how do I do it?

    After you've made your pre-order, you can change your ownership details by getting in touch with our Customer Support team (for Bengaluru and Chennai) or our dealer partner (for other cities), unless your full payment has been made. Once invoiced, ownership details can only be changed at the time of resale.

  • I've heard that electric scooters don't require me to have a license to ride them. Why do I need a license to ride Ather 450X?

    The electric scooters that run on a 250 W motor and the ones that have a top speed of 25 kmph do not require a driver's license or number plate registration. However, the Ather 450X is significantly more powerful with a top speed of 80 kmph. Therefore, driver's license and number plate registration are mandatory to ride it. So, if you're thinking of gifting this to your 16-year-old daughter or son, you would have to wait for another couple of years :)