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IT Infrastructure IT Infrastructure Manager

7 - 10 Years

you’ll be our: IT Infrastructure Manager

you’ll be based at: IBC Knowledge Park, Bengaluru

you’ll be Aligned with:Head- IT 

you’ll be a member of:IT

What you’ll do at Ather:

  • Oversee IT Department: Monitor and guide every task that IT department personnel engages in, from performing routine system updates to installing entirely new elements

  • Record data: Make sure that all relevant data is properly collected and stored. This can include performance metrics, service levels, server status, and both planned and unplanned system outages. Deliver the data collected to higher-level employees on a regular basis

  • Implement processes and procedures: in compliance with ISO27001 or the organization’s policy, implement the processes and procedures, and set a control mechanism around it to ensure it is followed

  • Vendor Management: work with external vendors to support hardware, software, and operations. Establish strong partnerships with those vendors and set clear expectations. This includes negotiating access agreements, establishing service level agreements, and ensuring contracts are in place to support the services provided by the infrastructure team

  • Evaluate and procure system and network equipment

  • Conduct RCA and fix the root cause of the issue

  • Work with the Security team to patch vulnerabilities and hardening systems and network

Here’s what we are looking for: 

  • Attention to detail  

  • Team player – capable of handling IT helpdesk team of four and more in a 24x7 environment, well organized and can thrive in fast-paced, high-stress scenarios

  • Extensive knowledge on technologies such as Microsoft, Cisco, mailing solutions, IDS, IPS, CASB, AV, storage area networks, WAN acceleration, virtualization, firewalls, routers, Lease Line, ILL, PRI, routing switching

  • Excellent people management skills

  • Knowledge of AWS, GCP cloud platforms

  • Good interpersonal communication skills

  • Strong multi-tasking capabilities 

  • Direct experience with anti-virus software, intrusion detection, firewalls, and content filtering, Proxy, DLP, WAF, CASB, IRM

  • Knowledge of risk assessment tools, technologies, and methods

  • Experience designing secure networks, systems, and application architectures

  • Knowledge of capacity planning, disaster recovery planning, and execution

  • Experience planning, researching and developing policies, standards and procedures

  • Professional experience in a system administration role supporting multiple platforms and applications

You bring to Ather:

  • B.E./B.Tech in any branch

  • Certification – Cisco Certified/Microsoft Certified/ITIL/ Comptia /AWS/GCP Associate

  • 7-10 years of relevant experience as Infrastructure Manager

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