you’ll be our: Product Specialist
you’ll be based at: Experience Centre, Bengaluru/Chennai
you’ll be Aligned with: Ather Space Manager
you’ll be A member of: Retail Operations
What you’ll do at Ather:
Meet individual pre-order, test ride targets
Provide superior customer experience through pitches/interaction with customers visiting the experience centre (EC)
Provide superior test ride experience to the customer by clearly explaining the features to focus on before and visual demonstration post the ride
Provide relevant information on Financing Options and Subscriptions to the customer
Enable and guide the customer to place a pre-order for the vehicle at the EC/inform about the option to pre-order online
Solicit customer feedback through the microsite to ensure that the customer experience is constantly improving
Provide accurate information to ensure the customer leaves the EC with all questions answered
Provide customer feedback to aid in customer profiling
Provide a detailed delivery briefing to the customer and ensure a superior delivery experience
Ensure customer’s relevant details are updated on the FAME portal at the time of delivery
Provide delivery feedback through the microsite to ensure the customer experience is constantly improving
Ensure all checklists and Standard Operating Procedures are diligently implemented to reduce contingencies. Ensure lessons learnt are integrated to improve the SOP’s
Stay updated with industry information and competitor offerings
Constantly refresh content on product and accessory to ensure accurate information is available to the customer
Ensure tools like Order Management System and Floor Staff Tool are updated in a timely manner so accurate reports are generated
Ensure efficient asset management and upkeep of the EC
Creating great customer experience at the AtherSpace
Participate in Customer Engagement/ PR/ Local Activation activities to increase reach
Here’s what we are looking for:
An automobile enthusiast with the passion to learn more about automobiles and what’s happening in the automotive world
Good communication skills in English. Ability to communicate in a regional language is desirable
You bring to Ather:
A graduate degree in Science/Engineering would be ideal, but can be overlooked if you are confident in the know-how of technology
