Retail Operations Product Specialist

0 - 3 Years

you’ll be our: Product Specialist

you’ll be based at: Experience Centre, Bengaluru/Chennai

you’ll be Aligned with: Ather Space Manager

you’ll be A member of: Retail Operations

What you’ll do at Ather: 

  • Meet individual pre-order, test ride targets

  • Provide superior customer experience through pitches/interaction with customers visiting the experience centre (EC)

  • Provide superior test ride experience to the customer by clearly explaining the features to focus on before and visual demonstration post the ride

  • Provide relevant information on Financing Options and Subscriptions to the customer

  • Enable and guide the customer to place a pre-order for the vehicle at the EC/inform about the option to pre-order online

  • Solicit customer feedback through the microsite to ensure that the customer experience is constantly improving

  • Provide accurate information to ensure the customer leaves the EC with all questions answered 

  • Provide customer feedback to aid in customer profiling

  • Provide a detailed delivery briefing to the customer and ensure a superior delivery experience 

  • Ensure customer’s relevant details are updated on the FAME portal at the time of delivery

  • Provide delivery feedback through the microsite to ensure the customer experience is constantly improving

  • Ensure all checklists and Standard Operating Procedures are diligently implemented to reduce contingencies. Ensure lessons learnt are integrated to improve the SOP’s

  • Stay updated with industry information and competitor offerings

  • Constantly refresh content on product and accessory to ensure accurate information is available to the customer

  • Ensure tools like Order Management System and Floor Staff Tool are updated in a timely manner so accurate reports are generated

  • Ensure efficient asset management and upkeep of the EC

  • Creating great customer experience at the AtherSpace

  • Participate in Customer Engagement/ PR/ Local Activation activities to increase reach

Here’s what we are looking for: 

  • An automobile enthusiast with the passion to learn more about automobiles and what’s happening in the automotive world

  • Good communication skills in English. Ability to communicate in a regional language is desirable

You bring to Ather: 

  • A graduate degree in Science/Engineering would be ideal, but can be overlooked if you are confident in the know-how of technology

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