Service Delivery City Manager- Vehicle Service Delivery

2 - 5 Years

You’ll be our: City Manager-Vehicle service delivery

You’ll be based at: IBC Knowledge Park,Bengaluru

You’ll be Aligned with: Manager, Service delivery

You’ll be a member of:  Vehicle service delivery 

What you’ll do at Ather: 

  • Be our key senior resource in the city with the management of service delivery, service operations, and demand generation under your supervision

  • Be responsible for the team that operates our flagship Workshops - our main point for customer interaction - in the city

  • Deliver a seamless and superior customer experience through the team at the Workshops, making sure the team is passionate and committed to delivering the best experience to our customers

  • Drive service KPIs for the city

  • Manage the day to day service operations, ensuring end to end process, guiding and mentoring the team that is executing these operations

  • Ensure payment collection from customers and the delivery of the scooter with high satisfaction levels. You will ensure that the projected volume plan is achieved.

  • Monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse.

  • Manage administrative tasks for the premises of Ather in the city



Here’s what we are looking for: 

  • Experience in After Sales Operations and strong team management and collaboration skills

  • Customer first attitude, the ability to understand customer needs and exceed their expectations.

  • A fair understanding of EV technology is a definite plus.

You bring to Ather: 

  • A Graduate degree in Business/Engineering from a Tier I/Tier II Institute.

  • 2-6 years of experience in managing service delivery operations (team of 20+ or 4+ workshops) 

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